1. When You Get a Refund
You are eligible for a full refund if: (a) your item arrived damaged or defective and a replacement is not available, (b) you received a wrong item and prefer a refund over replacement, or (c) your order could not be delivered and was returned to us.
2. How to Claim
WhatsApp us at
+91 91797 08436 within
48 hours of delivery with your order number and a photo/video of the item and packaging. An unboxing video is the strongest proof and speeds things up.
3. Refund Timeline
Approved refunds are issued to your original payment method within 5–7 working days. UPI/wallet refunds usually arrive faster; card refunds depend on your bank.
4. Cancellations
Orders can be cancelled free of charge any time before dispatch — message us on WhatsApp. Once shipped, the return policy applies instead.
5. Non-Refundable Cases
Change of mind after delivery of a correct, undamaged, sealed collectible; minor card/packaging wear that does not affect the product; and items damaged after delivery are not eligible for refunds.
AnimeMasti is a brand of
LexiNexiAI Private Limited, B 9/15 Vasant Vihar, Ujjain (M.P.) 456010, India · GSTIN 23AAFCL8039A1ZV ·
Contact:
admin@lexinexiai.com · WhatsApp
+91 91797 08436